Delivery Time 

Your orders will be shipped within a maximum of 3 business days after payment confirmation. Delivery times may vary depending on the workload of the shipping companies and regional delivery times. 

• Domestic Delivery (Turkey): Your order will be delivered to your address within a maximum of 5 business days after being handed over to the courier. 

• International Delivery: 

• Express Shipping: Delivered within 3-7 business days. 

• Standard Shipping: May take up to 20 business days. 

  
  

Order Status and Tracking 

Once your order has been shipped, tracking information will be sent to your registered email address and mobile phone. You can also track your order status in real time under the "My Account" section. 

Shipping Carrier and Delivery Areas 

Domestic orders within Turkey are shipped via Yurtiçi Kargo. Deliveries cannot be made to military zones and certain restricted security areas. In locations where home delivery is not possible, your package will be directed to the nearest branch for pickup. 

Important Notes for Delivery 

• Before accepting the package, inspect the outer packaging for any damages. If the package is damaged, do not accept it without a "Damage Report" from the courier. 

• In case of damaged delivery, contact the courier company and notify us immediately. 

• If you notice damage after receiving the package, you must report it to the courier company and us as soon as possible and have a report issued. 

  
  

Incorrect or Missing Items 

• If your order contains an incorrect or missing item, please contact us to initiate the exchange process. 

• Orders containing multiple items may be shipped in separate packages. Please compare the received items with your invoice and notify the courier immediately in case of missing products. 

  
  

Return and Exchange Policy 

• Return and exchange shipping costs are the responsibility of the customer. 

• Any taxes and additional charges incurred during returns or exchanges are also the customer's responsibility. 

• To return or exchange a product, please ship it to the following address: 

  
  

Bahçeşehir 1. Kısım Mahallesi Asmalı Caddesi 6/26B 34488 İstanbul/Turkey 

• Sour Mélange is not responsible for products lost during the return or exchange process. 

• Shipping costs for returns and exchanges cannot be claimed from our brand. 

  
  

Recipient Information and Address Changes 

• You can change the recipient name or delivery address before your order is shipped. 

• Identity verification is required at the time of delivery. Only the specified recipient can receive the order. 

  
  

If No One is Available at the Delivery Address 

• If the courier cannot find anyone at the address, a "Delivery Notification Note" will be left, and your package will be taken to the nearest branch. 

• You must pick up your package within 3 days. Otherwise, the order will be returned to our warehouse and will automatically enter the return process. 

  
  

Invoice Information 

• Orders are shipped with their official invoice attached. 

• The invoice is placed in a transparent pouch on the outside of the package. 

• If you do not receive your invoice, please remind the courier and insist on receiving it. 

• If your invoice is missing, report the issue to us with an official report, and we will send you a copy. 

  
  

Important Reminders 

• No shipments are made on weekends. 

• During special occasions and sale periods, delivery times may be delayed. 

• Bad weather conditions or stock issues may delay shipping. In such cases, you will be informed. 

  
  

For any questions, feel free to contact us. 

Discover luxury with Sour Mélange!